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RETURNS AND REFUND PROCEDURE:
We offer a full refund returned to us within 7 days of the delivery date only for all orders shipped within India.
You can initiate the returns/exchange procedure by emailing us your order name/ order ID and reason for return on email@example.com or can get in touch with us on whatsapp number +91 -8104423030 (Mon-Sat, 9am to 7pm). Once your request is received and approved, we will arrange for a return pick up from your end. Please pack the product and keep ready for pickup.
Your refund is estimated to be credited in the account, used for order payment, between 6-8 days after initiating the refund. Please note that the timing of the actual account credit is dependent on multiple external agencies such as banks, payment gateways and external couriers (for cheques). Refund shall be credited only once we receive the product, the same may take few days.
For both cancelled orders & returned products, the refund amount will be credited back into the same account (online banking, credit card, debit card) that was used to make the purchase. In case of Cash on Delivery (COD) orders, refund will be done through NEFT or GPAY.
If you think you have ordered a wrong item if you request us within 12hrs of the time of purchase. We will not ship the item and we will refund 100% money back. After 12hrs of purchase if you fail to send order cancellation email, you will not be eligible for the return policy, since the product might have been shipped by the time. Stopping your order processing is critical task after we get the order; and hence cancelling any order will affect us & so expect your co-operation in this regard. Refund will be processed from our side in maximum 2 business days as mentioned earlier.
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All returns should be sent back to us in their original packaging provided. The item(s) should be returned unworn and in perfect condition, with all Dupatta Bazaar tags still attached. All returns are subject to the discretion of Dupatta Bazaar. But we're a friendly bunch :)
We do not have a return policy for international order as of now.
If you would like to exchange one item for another, you must first return the original item and then place a new order. You will be refunded once we receive your request which will enable you to purchase a replacement item quickly.
Dupatta Bazaar takes utmost care to deliver the products as per your order. If incorrect product is delivered, you must notify us by sending an email at firstname.lastname@example.org within 3 days i.e. 72 hours of receiving the product. Only in this case will we give an option to exchange the product for the right one as described in the Purchase order.
Tips to avoid Returns
Every care has been taken to ensure that the product details are correct. All dimensions are measured by hand, so there might be a very slight variation. Whilst the image is a true representation of the standard product, Due to different technology of different screens, there can be slight variation in actual color of the product and displayed color on your device. Factors like different display technology, display size, image capture lighting settings, color-contrast-brightness settings, viewing angle etc. . . make the actual color of the product vary. Hence it is better to select the nearest shade of the product for your use.
Ensure that the product will fulfils your needs & requirements in terms of size and use. Make sure that the product will fit your requirements. All the specifications of the products are mentioned on the product by us to ensure that the customer fully understands the product
Happy To Help!! - All of our team provide best customer experience to our customers. Feel free to contact us in Email: email@example.com or Whatsapp: +91 -8104423030. (Mon-Sat, 9am to 7pm)
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For all Products sold by us
Manufactured, Marketed and Packaged by: - Laado Textile Pvt Ltd - 401 Garnet Palladium, Behind Express Zone, Goregoan East, Mumbai , Maharashtra – 400063.
Country of Origin: – India
Customer care: - firstname.lastname@example.org. +91-8104423030